Oracle Sales And Service

Customers desire consistent, effortless, intelligent, and personalized customer service assistance. To provide this level of customer support, businesses need effective omnichannel capabilities and a self-service knowledgebase. Companies need applications to provide product functionality and performance at a competitive cost, with a strong customer focus.

Our Approach

  • Implement customer selling and customer support processes.
  • Reduce upfront investment through a comprehensive phased implementation.
  • Focus on a 360-view of the customer to facilitate customer interactions and ensure customer satisfaction.
  • Consolidated customer information to provide a complete 360-degree view of the customer.
  • Increased customer satisfaction with access to the customer’s preferred channel.
  • Implemented innovative technologies including:
    • AI-based predictive forecasts
    • Omni-channel support for service requests
    • Vertical industry support

Oracle Sales Cloud

    • OCX Mobile app
    • Partner Relationship Management
    • Customer Data Management
    • Business Intelligence
    • B2B Service

Oracle Service Cloud

    • CX Industries
      • Communications
      • Financial Services
      • High Tech
      • Manufacturing
      • Consumer Goods
      • Retail
      • Public Sector