According to Alfonso Ibanez, Accelalpha’s Logistics WMS Practice Partner, resilience can be defined as how well a company is prepared to manage unexpected events and how efficiently a supply chain can react and adjust their processes to keep orders fulfilled without affecting end customers. “If you can fulfill a customer’s request during any unexpected event, then you have resilience!”
Oracle technologists have a similar definition. Jeff Stiles, VP of Product Marketing states, “Supply chain resiliency is defined by the ability to adapt – the ability to flexibly source, more accurately sense demand and align supply chain execution with shorter planning cycles.”
All interviewees agree that in the pre-Covid-19 world supply chain leaders may have nodded in agreement with this definition, but rarely acted on it.
“It was only sophisticated organizations or those who had been burned and knew first-hand that a Plan B was critical that were making this investment,” says Derek Gittoes, VP of SCM Product Strategy at Oracle.